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Velina’s return& exchange policy

Returns:
 

  • We do accept returns except for earrings, items can be returned via postage or send us an email to schedule drop off.

  • Postage fees for returns are to be paid by the client.

  • If the item is worn or not in the state it was sent, the return will not be accepted.

Exhanges:
 

  • If an item does not fit or you would like to exchange, please do so within a week of the purchase.

  • Items purchased on Sale or promotion cannot be exchanged.
     

Delivery& more:

  • Delivery is sent out as Registed mail on orders above €25.

  • We offer registered delivery at an extra price of € 2.50 for orders under€25,

  • If package arrives damaged, we are not responsible.

  • We ship locally Malta& Gozo at the same cost, we also ship to Europe.

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